Complaints about miles trigger with resumption of travel – 11/07/2021 – Panel SA

The new increase in demand for travel, driven by the relaxation of the restrictions caused by the pandemic, was accompanied by a surge in the volume of consumer complaints about mileage services, according to a survey by the website Reclame Aqui.

The number of complaints jumped from 25,700 from January to September 2019 to 62,700 in the same period this year.

The main problems involve reversal, service, cancellation of tickets and miles not credited.

The advance surpasses the leap that the sector had already registered last year, when the survey showed 47,900 complaints also from January to September.

Edu Neves, president of Reclame Aqui, says that 2020 had a flood of miles in the market and also a wave of travel cancellations, which increased the problems with chargebacks.

This year, the cases involve the obstacle to closing the purchase of the ticket due to price fluctuations.

“Now there are also many people complaining about the difficulty of accumulating miles. This is caused by the rise in the dollar, which hinders the accumulation of points and makes travel more expensive,” says Neves.

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