consumer associations castigate the government’s plan

The draft decree authorizes slots of more than fifty calling hours per week, over six days.

Twelve consumer defense associations on Wednesday criticized a draft government decree on canvassing, currently being consulted by the National Consumer Council, “which ends up legitimizing the harassment to which consumers are victims».

«While telephone canvassing has increased with the health crisis, the government would be expected to use its prerogative to establish intransigent rules to guarantee the peace of consumers.», Wrote in a press release Wednesday the twelve associations, ADEIC, AFOC, ALLDC, CSF, CNAFAL, CNAFC, CLCV, Familles de France, Familles Rurales, INDECOSA-CGT, UFC- Que Choose and Unaf.

50 hours of calling time per week

However, according to them, the draft decree “However, allows slots of more than fifty hours of calling per week, over six days“. In addition, if consumers decline the business proposition on the first call, “the direct seller of the same company will be authorized to call them up to four times in total during the same month, i.e. once a week», The associations are indignant.

«This tolerance is all the more unacceptable as it constitutes an almost blank check for professionals, such as those in the supply of energy or household work, which still escape any sectoral framework.», Castigate these twelve associations. All are members of the college of consumer defense associations, which is part of the National Consumer Council, a joint consultative body created in July 1983.

Petition: 450,000 signatures

Several of them had launched a petition against this canvassing in January 2020, and said on Wednesday they had collected 450,000 signatures. They ask “the complete rewrite of the draft decree“Government so that the time slots during which canvassing is authorized are reduced”drastically“. And that is generalized “the right of consumers who decline a commercial proposition not to be recalled“, Which had been”obtained by law on the insurance sector».

Bloctel file

In France, at present, everyone can be canvassed, unless they have entered their number in the Bloctel file, a service set up in mid-2016 which theoretically allows you to no longer be disturbed by unwanted calls. However, telephone canvassing has “not been limited by Bloctel. Four years after its establishment, the system is proving ineffective due to far too extensive exemptions and insufficiently dissuasive sanctions», Criticized these associations in January.


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