In three years, about 80% of citizens will be able to receive federal aid proactively or on the basis of an application, Prime Minister Mikhail Mishustin said.
“You will not have to present any certificates or paper documents,” he stressed at an operational meeting with his deputies.
This will become possible thanks to the creation of a Unified centralized digital platform in the social sphere. “It will help to quickly and simply provide people with the measures of support they are entitled to, depending on the life situation, using the principles of social treasury,” Mishustin said.
In addition, the government intends to develop a mechanism for feedback with people on social protection and assistance assignment. For this, it is planned to launch a single contact center for interaction with citizens. Through it it will be possible to get all the information of interest.